Refunds & Returns Policy

DATE OF LAST UPDATE:   March 1, 2024

Direct Dolly Mugs is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Direct Dolly Mugs offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the "Contact Us" form or email us at and provide a clear photo showing the issue.