Shipping Policy

DATE OF LAST UPDATE:  March 1, 2024

Domestic Shipping Policy

Shipment processing time
All orders are processed within 3-5 business days.

Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.

 Shipping method               Estimated delivery time       Shipment cost   
 Standard Shipping              8-12 business days                  Calculated at checkout

USA: Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.

Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive a SHOP notification with tracking information.

Customs, duties, and taxes
Direct Dolly Mugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.

Direct Dolly Mugs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy
Direct Dolly Mugs does not ship internationally.

Still have questions about shipping? Contact customer service at

Direct Dolly Mugs

Re: Customer Support